Coffee Alamid - The Philippine Civet Coffee

Orders/products are normally dispatched on the same day that they were processed. For orders/products to be delivered to an International destination, please allow us three (3) to seven (7) business days from process date for delivery.

For local destination,  orders/products will be processed upon confirmation of receipt of payment and delivered immediately.  Please allow us one (1) day from process date for delivery.

Shipping rates depend on destination and amount of your order. The best way to determine the cost of shipping is to place the items you wish to purchase into your cart and start the checkout process. Before you finalize your order, you will be presented with the shipping options and charges for your order.

All orders are processed in our access controlled warehouse by our highly trained staff to insure that your products arrive to your doorstep as quickly as possible. We take the utmost care to insure that all products are properly wrapped and sealed to prevent leakage or breakage.

• Orders placed before 2:00 pm PST (M-F) will be processed same day in most cases. If there is a delay we will notify you of the reason for delay.

• When calculating delivery times, bear in mind that the day of shipment does not count as business day in transit times. For example, if your package went out on Monday you will receive your order on Wednesday. We ship order Monday thru Friday. Orders placed before 2:00pm Pacific (Monday-Friday) will generally processed/shipped the same day. Orders placed after 2:00pm Pacific or on Saturday or Sunday will generally shipped the next business day.

• If you need your order by a specific date, it is generally best to email us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it   to confirm the availability of stock and the best method of shipment to get your order on scheduled date.

• For shipment within the Philippines, we authorized FEDEX while DHL/FEDEX are authorized for International shipping.

• BOTE CENTRAL delivery to the Philippines are based on Philippine Standard Time and in Philippine business days. Next Day delivery means next business day. You may also call us at (632) 8050713,  (632) 8360216,  for request on delivery dates, adjustments and other concerns.

Note: BOTE CENTRAL is not responsible for delays that are unavoidable like storms, earthquakes, flood, traffic accidents nor if the cause of the delays are negligence of the couriers we use. Our duty after the orders came out of our warehouses is to follow-up with the assigned courier.

Tracking Your Packages

You may also call our respective courier customer hotline numbers (or visit their tracking URL as provided below):

For International shipping:

DHL Philippines
Phone: +63.2.811.7000
E-comm Support: +63.2.811.7234
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Shipment Tracking URL: http://www.dhl.com.ph/publish/ph/en/eshipping2/track.high.html

For Local/Domestic (within Philippines) shipping:

FEDEX
Company: Airfreight 2100, Inc.
Telephone: (63-2) 855-84-84
Fax: (63-2) 854-02-36
Toll-free number: 1800-10-855-8484
Customer Service: http://www.fedex.com/ph/contact/writefedex.html
Order Tracking URL: http://www.fedex.com/Tracking?cntry_code=ph

What are the scheduled days of deliveries of Bote Central?

In Metro Manila (NCR), deliveries are from Mondays to Fridays. The rest of the Philippines are scheduled as per FEDEX  is concerned while International deliveries are done with DHL/FEDEX.  For FEDEX  and DHL, you will be notified of estimated days of deliveries based on your location. Please give us your correct location during your account creation with us for our couriers to deliver your packages correctly.


Undeliverable Packages

Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and at the discretion of BOTE CENTRAL, INC.  may not be eligible for a refund. Please double-check your address carefully when placing a new order.

 

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