Coffee Alamid - The Philippine Civet Coffee

We guarantee quality products our clients are sure to enjoy. If you are not 100% satisfied, we will have your orders replaced. Please note that we can process returns and replaces only for items purchased from and that the items qualify for such. We will only allow one return transaction per order.


Merchandise Returns Policy

1. If you receive a defective item and want to replace it with the same item, we will ship to you the replacement free of shipping charges, provided that said item is on stock. Please note that it takes us the same number of business days to process replacement items once the returned items are received in our warehouse.
2. Defective, incorrect products, or products damaged during shipment will be replaced immediately upon return of the damaged, defective or incorrect product with the exact identical or correct product. No credits will be applied to credit cards in this case. The only option is to receive the exact product that was ordered as replacement.
3. To return your damaged or defective product, please send e-mail to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 7 days (after 7 days no returns/exchange can be issued).
4. Bote Central will pay for all appropriate shipping costs for damaged, defective or incorrect products that are returned. Method and type of shipping must be pre-approved by Bote Central.
5. Missing items in orders should be reported immediately upon notification to Bote Central  via e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it by the customer, subject to product availability and investigation of the claim by Bote Central.  Bote Central  reserves the right to deny claims of missing items based on the results of our investigation.
6. Missing items will be replaced with the identical item originally ordered with the cost of shipping to be provided by Bote Central . Under no circumstance will credits be applied to credit cards for missing items. Under no circumstances will we issue a cash or credit card refund. Choice of shipping method used to send any replacement or missing items will be at the discretion of Bote Central. In the case that product availability is an issue, at the discretion of Bote Central , a store credit for the missing items will be applied.
7. Absolutely no returns will be accepted without e-mail notification and no replacements will be shipped without prior authorization of return. Any products returned that are described as damaged or defective will be tested and inspected. Any products returned as damaged or defective that are not actually damaged or defective will be returned to the customer at their full expense.
8. All products must be returned in new, unused condition. At Bote Central’s discretion, we may charge you a restocking fee to cover the cost of repackaging or returning the product to a saleable condition.

Packing and Sending Your Return

You can pack and send your return to us in just a few simple steps.

1. Advise us of your returns by email at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please include the following information:

• Date of original order
• Order number
• Item/s to be returned
• Reason for returning the item
• Action to be taken whether you would like a replacement (same item only)

      2. Pack the items along with the Delivery Receipt/Sales Invoice.

 

Undeliverable Packages

Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and at the discretion of Bote Central may not be eligible for a refund. Please double-check your address carefully when placing a new order.

 

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